24/7 site monitoring
What is it?
Our automated systems monitor your site constantly around the clock.
If the site goes down (for any reason), then we know immediately and work to get the site back online.
The site monitoring runs on a remote server so regardless of the reason for the site outage (power failure, virus, etc), we detect and fix the problem.
Why you need it
As the first point of contact for your business, your website must be online. Clients and potential clients may access your site at any time and you can lose sales or damage your reputation if your site is not available.
Automated site backups
What is it?
We take weekly backups of your site and store them offsite. In case of any issue, including total hardware failure of your webserver, we restore a working, current version of the site.
Why you need it
Imagine having to rebuild your website from scratch or having to restore recent updates. Imagine losing all of the traffic to your site. Image losing your search engine rankings because your site is offline. Your website can go down or get corrupted by accident or due to malicious activity. Having a recent backup stored in a secure location allows us to quickly restore your site either on the same server or elsewhere if required. This means limited downtime, limited negative consequences, and limited headaches to recover from losing the website.
Site Firewall/Security
What is it?
Like on your computer, a firewall protects against hackers and malware trying to compromise your site.
We install and maintain a premium firewall which blocks access from known malicious IP addresses and actively protects the site against threats.
We configure your site to restrict administrative access to authorized users with 2-factor authentication.
Why you need it
Malicious users are constantly trying to gain control of computers across the Internet.
Webservers are particularly vulnerable since they are available 24/7 and need to be publicly
accessible. If hackers take control of your website or modify its contents, then your online
reputation can be damaged, your site can be blacklisted, your site can lose traffic
(which can equal lost sales), and your site visitors can be infected with malware.
Code Updates
What is it?
Websites are built using many third-party components. This allows for rapid site development built on a robust codebase. The developers of these components periodically release updates to improve functionality or increase security. Four times per year, we review the third-party components of your site and upgrade them to take advantage of these updates and to keep your site safe. Urgent or security updates are applied immediately.
Why you need it
The third-party components of your site evolve to fix bugs, close security holes, or to match
evolving browsers and devices. With our code updates, your site also evolves and continues to work properly and stays secure.
Content and Functionality Updates
What is it?
We add new content or new functionality to your website.
Examples of new content include press releases, product pages, staff bios, etc.
New functionality can range from a petition, testing, chart integration, and much much more.
Our service packages include 1 hour of updates per month.
Update hours can't be banked.
Why you need it
Your website is not static. You need to add new services or require new functionality.
With our updates service, send your instructions and we'll promptly take care of the rest. You don't need to spend time on it or worry how to make those changes.
site or adding new functionality.
Link checking
What is it?
Four times per year, we check all links on the site to make sure there are no broken links either internally or to external websites.
All broken links are fixed.
Why you need it
Other websites may remove or rename pages which can break links on your website. Broken links on your website look unprofessional,
don't help your site users, and can affect your Google ranking.
Browser and device compatibility check
What is it?
Twice per year, we do a comprehensive review of your website to ensure that it is working properly in the latest versions of the major browsers.
We also test the site on desktop, tablet, and mobile devices.
We aim to fix any problems within the 1 hour allocated for site updates (if still available).
If we need additional time, we review the issue with you and get your approval before fixing the problem.
Any additional time is billed in addition to the monthly fee.
Why you need it
Browsers and devices are released very frequently to keep up with the rapidly evolving Internet.
What worked yesterday on your website may not work today because of browser or device evolution.
A broken site can result in lost reputation and lost sales.
Reporting
What is it?
How is your site performing? What kind of traffic are you getting?
How are people using your website?
We use industry-standard, Google Analytics to track and analyse your site performance.
Four times per year, we review your site and notify you of any strange or noteworthy activity.
Why you need it
Your site's performance changes as the Internet evolves.
Traffic patterns and usage can change and you need to know that to make best use of your website.